Increase the Value of Your ECM Investment
Consolidate Content Management Systems
Unmet Needs
Your Content Management Practices
Content Management is about capturing, securing, and presenting business information quickly and easily. ECM systems that don't reflect how people work or don't provide benefits that align with your organization's objectives don't get used. These issues will cause usage to erode:
- The access and organization of content is not being effectively managed so that individuals can see content they should not (violating confidentiality or regulatory guidelines) or can’t find the content to which they should have access resulting in security risks, duplication, and rework.
- Network access to content is poor because of system performance or bandwidth issues requiring content to sent by courier, scanned & emailed, faxed between offices or recreated.
- The presentation of information doesn’t reflect how people work or what’s most important and there is no clear method or process for modifying the way in which content is presented causing users to duplicate content to local drives, email content rather than accessing it online, or print content and store it in a paper form.
- It isn’t clear if there is business value in the use of your Content Management system because its purpose and benefit isn’t clearly understood by the individuals using it and management.
- Inadequate or insufficient communication, training, support, or role definition has caused suboptimal system use thereby limiting full process improvement or causing organizational inefficiencies.