Toward a New Definition of Best Practice

The best formed implementation method and practice cannot take into account the shifting of user perspective, post deployment. Where we thought there existed clarity of understanding of the system, how it could be used, the usage choices that were made, and how a refined business process would function in the newly introduced system, what we find is that as people “live”, using it on a day to day basis to do their job, their perspective of the system and what they expect from it, changes.

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Accelerating Solution Time-to-Value

Acceleration must be a primary focus of any ECM implementation. Understanding the components of a Solution that lead to acceleration help Solution Providers make more attractive value statements about their offerings.

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