I’m often asked about knowledge transfer. Customers will ask me to guarantee that it will take place when consultants are working with their staff. I’ll receive Request for Proposals wherein I’m asked to explain how we will do knowledge transfer. I’ve even had customers insist that we contractually promise to provide knowledge transfer. I can tell consultants to teach classes. I can write documentation. I can spend hours explaining things. But, how can I guarantee that someone else will learn?